Frequently Asked Questions

Everything you need to know about your Frye leather goods.

What is the standard shipping timeframe?

Standard ground shipping typically takes 5-7 business days for delivery within the continental United States. Expedited shipping options are available at checkout.

How do I return my order?

We accept returns of unworn, unused merchandise within 30 days of purchase. Please use our online portal to generate a prepaid return shipping label.

How should I care for my Frye leather boots?

To maintain the longevity of your leather, we recommend using Frye-specific leather conditioner and weatherproofing spray. Avoid direct heat and store in a cool, dry place.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.

Can I exchange an item for a different size?

Yes, we offer free exchanges for different sizes of the same style. Simply initiate an exchange through our returns portal to reserve your new size.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments via Afterpay.